Privacy Statement

Urban Ice Customs, located at Urban Ice Customs Choorstraat 12A 2611JG Delft The Netherlands, is responsible for the processing of
personal data as shown in this privacy statement.

Contact details:

Chamber of Commerce number: 80255949

Urban Ice Customs, Choorstraat 12A 2611JG Delft The Netherlands


Your account

To use our online service you have the option to register. You must then provide an e-mail address, name and address. We use this to create an account, where you can log in with an e-mail address and a password of your choice. Your password is securely stored using a bcrypt encryption method.

We store your e-mail address, name, address and IP address (anonimized) for your account. We have a legitimate interest in this: using this information you can log in securely to our portal. We keep this information for up to three months after you have closed the account. We also save your e-mail address so that we can approach you more easily if necessary. 



Personal data that we process

Urban Ice Customs processes your personal data because you use our services and / or because you provide them yourself. Below is one
overview of the personal data we process:

- First and last name
- Address data
- E-mail address
- IP address
- Other personal data that you actively provide, for example by creating a profile on this website
- Location data
- Information about your activities on our website
- Internet browser and device type


Special and / or sensitive personal data that we process

Urban Ice Customs processes the following special and / or sensitive personal data from you:

- Data from persons younger than 16 years of age. Our website and / or service does not intend to collect data about website visitors who are younger than 16 years. Unless they have permission from their parents or guardian. However, we cannot check whether a visitor is older than 16. We therefore recommend parents be involved in the online activities of their children, in order to prevent data about children from being collected without a parent permission. If you are convinced that we have collected personal information about a minor without this permission, please contact us at and we will delete this information.



For what purpose and on what basis we process personal data

Urban Ice Customs processes your personal data for the following purposes:

- Handling your payment
- Sending our newsletter and / or advertising brochure
- To be able to e-mail you if necessary to carry out our services
- To offer you the opportunity to create an account
- To deliver goods and services to you
- Urban Ice Customs analyzes your behavior on the website in order to improve the website and to tailor the range of products and services to your
- Urban Ice Customs also processes personal data if we are legally obliged to do so, such as information that we need for our tax return.


This is all done based on legitimate interest or permission that is given during the purchase process or agreement between customer and Urban Ice Customs to be able to fulfil the order successfully or legal requirements as stated by the Dutch government. 


Automated decision-making

Urban Ice Customs takes decisions based on automated processing on matters that can have (significant) consequences for
persons. These are decisions taken by computer programs or systems, without involving a person (for example, an employee
from Urban Ice Customs). Urban Ice Customs uses the following computer programs or systems: Jouwweb E-commerce platform (automatic handling and processing of online orders)



Cookies, or similar techniques, that we use

Urban Ice Customs only uses technical and functional cookies and analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember your preferred settings. We can also optimize our website with this. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via the settings of your browser.



Google Analytics

We use Google Analytics to keep track of how visitors use our online service. We have entered into a processor agreement with Google which contains strict agreements about what they can keep. We don't allow Google to use the obtained Analytics information for other Google services.



View, modify or delete data

You have the right to view, correct or delete your personal data. You also have the right to request to withdraw your consent for
data processing or to object to the processing of your personal data by Urban Ice Customs and you have the right to request
data transfer. This means that you can submit a request to us for the personal data that we hold about you in a computer file and send it
to you or another organization specified by you. You can request access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to To ensure that the request for access has been made by you, we ask you for a copy of your ID with the request to be sent. Make in this copy your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen service number (BSN) black. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks. Urban Ice Customs would also like to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. Which
can be done via the following link:



Disclosure to other companies or institutions

We only give your personal data to other companies or institutions if this is necessary for our online service or if we are legally obliged to do so (for example if the police requires this when a crime is suspected).

We work with certain companies. These partners can therefore receive certain personal data. This is necessary to be able to provide you with the services for which you have registered. At the bottom of this document you will find a list of companies we work with and that may process your data.



How long do we keep personal data

Urban Ice Customs does not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. We
use the following retention periods for personal data: 7 years, as legally obliged and stated by the Dutch Government for general businesses.



How we protect personal data

Urban Ice Customs takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our customer service or via Urban Ice Customs has taken the following measures to improve your protect personal data:

- TLS (formerly SSL) We send your data via a secure internet connection. You can see this at the address bar 'https' and the padlock in the address bar.

- IP Address anonimization 



Changes to this privacy statement

When our online service changes or legislation changes, we must also adjust the privacy statement. So always pay attention to the date above and check regularly for new versions.


Name Goal Provider Privacy Policy
Google Analytics Website analytics service Google (opt out:
Sendcloud Our customers can easily ship goods using SendCloud Sendcloud
Paypal Payment Processor that our customers can use PayPal
Mollie Payment Processor that our customers can use Mollie
TransIP VPS servers TransIP B.V.